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Delete your account & data

You can permanently delete your Sontara account and all of its data at any time. Here’s how, and exactly what gets removed.

Delete from inside the app

This is the fastest way. In the Sontara mobile app (iOS or Android) open Settings and choose Delete account. On the web, open your account settings in the dashboard and choose Delete account. We’ll ask you to confirm, then deletion begins immediately.

Delete by email (no app needed)

If you can’t access the app, email support@sontara.ai from the address tied to your account with the subject Delete my account. We’ll confirm it’s you, then permanently delete your account. For privacy-specific requests you can also reach us at privacy@sontara.ai.

What gets deleted

When you delete your account we permanently remove:

  • Your account and sign-in identity.
  • Your agent’s instance and all of its configuration.
  • All chat history, memory, and stored files created by or for your agent.
  • Any connected channels and the credentials/authorization tokens for connected services (e.g. Google Workspace access is revoked and the stored token deleted).

Timeline & what we keep

Deletion completes within 30 days. Per our Privacy Policy, we may retain anonymized usage totals for billing reconciliation, and payment records may be retained by our payment processor for the period required by tax and PCI compliance obligations. None of this retained data identifies you.

Questions? Email support@sontara.ai — real humans, usually within one business day.